Free Online Surveys Are Not Really Free to Develop; But They Are Economical

Develop your research capabilities by using free online surveys, such as survey monkey, to help you develop employee satisfaction surveys, salary surveys, market research surveys, customer satisfaction surveys, and more.

Understanding how to write a survey is certainly one of the first steps in survey development however, just as important is how to create the survey and how to deliver it.

These days there are a number of free online surveys products that you can use to build your online survey … the reason to build an online survey is to minimize the cost of survey development and distribution. By creating and publishing a survey online, you can minimize the cost to your time spent creating it.

But be careful that your economical online survey tool doesn’t produce a cheap-looking product.

You want your survey to look professional and to encourage participation and responses:

• You need to ask the right questions (the tool can’t help you develop and decide the questions to ask – because the tool doesn’t know what you need answered) in the best format for your respondents;
• You need to target your market or sample precisely;
• Your surveys need to be distributed easily and seamlessly;
• And you need to be able to compile and analyze the responses accurately and in a way that will enable you to act on the responses.

When developing your survey you must consider:

1. What do you want to know?
2. Is it a problem to be solved?
3. Or a decision to be made?
4. What do you need to know to solve the problem or make the decision?
5. Who is your target respondent/audience (your ‘sample’ in market research language)?

As a small business owner, why should you care about developing and launching surveys? Because, if used effectively, surveys will help you build your business strategy, contribute to your business plan outline, confirm that your market segmentation and target marketing is correctly focused, assess how your customers feel about how you manage customer service, provide strong direction for your employee recruiting and human resource planning programs.

In essence, building a strong surveys program can help you in managing your business.

Of the free online surveys that I have used, all of them offer their basic package for free (you can only ask a set number of questions, you can only save your survey and responses for a limited number of days, you can only use basic analytical tools) and a more in-depth package for a price.

Most free online survey products provide a template-based survey tool. You can pick the look and feel, the style of questions (multiple choice, ranked questions, drop menus, open ended questions, and more), how you want your survey measured, and there are basic analytical tools for the responses.

With most online surveys, you can also launch your survey via email or post a link on your website.

Because it is so easy to develop a survey online, I’ve created surveys online that were never destined for an online environment. By creating the survey online, I am able to design it, lay it out, print the survey, mail it out in a self-addressed, postage prepaid envelope. When the responses came back in the mail, someone in the office entered the responses and then ran the analytics to see what the responses indicated.

A little bit of extra work is required to input the responses (and someone should check for input errors) but the benefit is in the great analytical tools that most survey companies offer.

This seems to work better from online to offline. Offline surveys converted to an online survey needs to be adapted more significantly to be effective.

From the respondent’s perspective, online surveys are more desirable too.

They prefer to do the survey on their schedule (whereas a phone or face-to-face survey is not within their control). They prefer the perceived speed; you need to develop your survey to be completed in a short period of time (or you’ll lose your respondent’s attention span) and you need to develop your survey with a progress bar which shows respondents how much more (estimated) time they need to spend on answering. Printed and/or mailed surveys often are fairly long; too long for many.

Make sure that you adhere to the normal research parameters:

• Your sample must be diverse and representative of your market.
• Develop your hypothesis (make it clear and answerable).
• Your questions must not introduce bias; they must be crystal clear and not open for misinterpretation; and they must not lead the respondent to the answer you want (also called ‘loading the question’).
• Ensure that your survey is not too long: a short survey will have a higher completion rate.
• Test your survey on a small test group before distributing to the whole group; adapt and make changes based on the test.
• Ensure that you provide a privacy policy statement that is acceptable in your country (each country has its own laws).

Free online surveys can provide your small business with a very economical approach to market, product, customer, and employee research (and more).

Return From Free Online Surveys to Managing.

Or Return From Free Online Surveys to More For Small Business.