Business to business selling requires a fairly long sales cycle; this can be challenging for your sales force (particularly if part, or all, of their salary is commission-based). Careful implementation and management of your B2B marketing strategy will help you sell successfully; and strengthening the B2B supply chain (a core marketing strategy element) will help you improve your small business sales and service.
Ideally, business-to-business selling (B2B) would be an easy process, however the reality is that it is complex and needs to be a focused process. Developing and implementing an effective and thorough B2B marketing strategy will help you build your sales much more quickly and effectively.
However many small business owners don't want to sell (it's just not something they think they can do well).
Some even think their product or service is so great, it should sell itself. So this key part of the business - sales - is often overlooked or neglected until it's a significant problem for the business.
As a business that markets and sells to other businesses, you have to understand that marketing is the foundation of your sales effort; and that sales success is the result of time and effort. The reality is that there is a process to it (and it's not magic).
Another reality is that products and services do NOT sell themselves. B2B selling needs to be planned and based on the foundation of an effective B2B marketing strategy.
Sales is a focused activity and requires a strategic approach. Your small business growth strategy must include writing a marketing and sales plan.
By writing a marketing plan first, small business owners can build the foundation for successful sales activity. Without a marketing plan, sales efforts are often weak and unfocused - and sales targets will be challenging to achieve.
(Business-to-Business is also known as B2B and it is different from Business to Consumer Selling or B2C.)
You know your product or service.
You know your business (you own it; you better know it).
You know what is unique about your product or service - you focus on value based sales. You can list your product's, or service's, features, advantages and benefits without looking at a 'cheat sheet'. And you can identify what differentiate you from your competitors.
You develop a sales contact management program to get prospects or leads.
You make sure that you've built a strong B2B Supply Chain - because you need a strong supply chain to provide outstanding products and service.
And then, you make your sales call.
But, you can't get past the 'gatekeeper' (this could be a receptionist, a secretary or worst of all - a voice mail system).
If the gatekeeper is a receptionist or a secretary or any other live body - be nice, be reasonable, find a way to have them help you to get to the person making a buying decision. If a voice mail system, don't call - go in person and make inquiries at the front office counter.
Do you have your sales story ready? What is it about your product or service that has value for your prospective client.
Through your sales efforts, move your client to want your product or service (towards your desired result).
Whatever you promise: deliver (and, if possible, over-deliver).
Follow up and follow through on the sale. Make sure your client was not only satisfied, but delighted. The goal is to develop clients into repeat customers.
Small Business Sales can be challenging for the small business owner, but it is also very rewarding on a personal level (the feeling of success at the 'sale') and on a business level.
If you do not want to do the selling, either hire someone to do if for you or outsource it. You need to recognize that business to business selling is different than other types of selling; and that it's a necessary (in fact, key) part of your business.
And remember that as a small business owner, whether you recognize it or not, you are always selling your business capabilities.
Or find more business strategies and techniques; use this site as your Small Business Advisor.
Successful selling experiences require using more than one technique.
Yes, face-to-face selling (particularly through relationship building) is often one of the more successful tactics.
But other techniques and strategies include building touch points and sharing information.
In other words, educating your customer or prospect on your products and services and also providing information that will help your customer in their business; making sure that your products or services are highly differentiated from competitors' offerings and communicating that differentiation effectively; and clearly understanding what your customers need in terms of value and delivering it.
Communicate with your customers and prospects in person; over the phone; through the mail (yes, letters, cards, coupons and order forms have high response rates if well designed and well executed); over the Internet through blogs, emails, social media, webinars, and your website; through print materials such as catalogues, coupon books, brochures, business cards, flyers and more.
Build your sales approach as a campaign:
Plan to make contact on a regular and frequent basis (not too frequently to the point of irritating customers or too infrequently to the point of being forgotten) and align your campaign with a strong identity program that is consistent with your brand.
In a business to business selling environment, it used to be that it would take between seven or eight touches to make a sale (or not, since not all contact means that a prospect will buy).
In this Internet age, it takes more touches.
Why? Because we have become both 'ad blind' and somewhat 'insensitive' to touches.
What this means to the small business owner is that your communication (and touches) need to be different from others (not imitations or copies of what everyone else is doing), it needs to be believable and sincere, and it needs to be memorable.
In a business to business sales environment, the selling cycle takes longer to close (and is often more complex) than ever before.
To effectively grow your sales, you need build a plan that will help you to optimize your efforts.
Focus your planning efforts on a lean sales process that: will solve your customer's problem or challenge; has value (i.e. reduces time and/or cost); provides not only what the customer wants but more than has been identified (over-delivering); and that provides a solution that offers convenience, high quality, a price that is acceptable, competitive and covers the business' costs, and exceptional service.